Gridlock - Dealing with Opposing Views
Saturday, June 14th, 2008Grant Margison developed a technique called ‘gridlock’ which he has used to great effect in many different situations. It’s a method for dealing with opposing views in a way that extracts the best from each. I have heard Grant talk about gridlock many times but didn’t realise, until recently, that I’d really only understood it on an intellectual level and not on a ‘doing’ level.
A couple of months ago I taught a change management course and, when I taught the gridlock component found myself really understanding it at a deep level – isn’t that often the way? One has to teach something to truly learn it.
What was remarkable though was what happened afterwards. In my work with several organisations around the country I found gridlocks springing up all over the place. By being able to mentally put the opposing views ‘side by side’ in my head I built a clearer picture of what was going on and was better able to help the organisations deal with the issues.
In my information management work, here are some of the typical gridlocks that emerge:
Leadership
|
Viewpoint A |
Viewpoint B |
|
Information Management needs Chief Executive and Executive Team support and follow through otherwise we are just wasting our time |
Information Management is just one of many issues vying for leadership attention. Those in the business are better placed to get on and make the changes that can make a difference.
|
Getting Started
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Viewpoint A |
Viewpoint B |
|
We will best understand our requirements by getting stuck in and trying things out |
We need to have some fundamentals in place e.g. policies, retention schedules, taxonomy before we get too far
|
Autonomy versus centralisation
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Viewpoint A |
Viewpoint B |
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Teams run their own affairs and should be free to manage their information as they fit |
Business drivers of efficiency, compliance and “one organisation” make it sensible to adopt a more centralised approach to records management
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And the other remarkable realisation….I found gridlocks in my personal life as well. Have you ever felt like “part of me wants to go to the gym but part of me thinks it would be better to just relax at home” or something similar? Then you’re encountering an internal gridlock – two opposing views both with best intent but different means of getting there.
The good news is that the first step in dealing with a gridlock is recognising that it exists – setting it up mentally. The next step involves a simple but effective process.