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KM World 2008: Neo & Singh – Enterprise System for Knowledge and Learning

This paper really hit a hot button for me.  How and where do documents fit into all of this Web 2.0 stuff?

This was part paper and part demonstration from the Singapore Armed Forces.  They started out by identifying the key activities of knowledge workers, boiling them down to four: writing papers; attending meetings; attending courses; and communicating.

They built an enterprise system to support their knowledge workers comprising a learning management system, a content management system, an enterprise search engine, a knowledge mapping tool and a collaboration portal integrated all integrated their EDRMS Livelink.

What struck me most of all was how clean and easy to follow their interface was.  The user home area was split into three columns. The first column contains a reference space for news, feeds etc.  The middle column is the workspace for email, my documents and my learning.  The third column is the sharing space for blogs, wikis and shared workspaces.

Very simple but with lots of power packed into it.

The main open source components are JOOMLA for communities, forums, blogs and wikis, MOODLE for learning management and the OpenOffice productivity suite.

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2 Responses to “KM World 2008: Neo & Singh – Enterprise System for Knowledge and Learning”

  1. Pete Sayers Says:
    October 3rd, 2008 at 10:18 am

    Isn’t it strange that simplication seems to be the flavour of the month? I suspect that the “usability” message is sinking in. I’ve had a look at our environment and know we can do better - in terms of design and simply interaction that engages use. We are just starting to appreciate the “ergonomic design” of the system, mustn’t get all tied up in the IM and RM stuff at the expense of a clean layout. Timely reminder Sarah, thanks for that.

  2. sarah Says:
    October 3rd, 2008 at 8:28 pm

    Thanks Pete -the usability message is coming through loud and clear. The other insight for me is to let people have some of the Web 2.0 fruit and just see where they go with it. Some individuals and teams will pick it up while others will let it lie but you won’t know which is which beforehand. And, as you suggest, the more RM staff we can hide in the background the easier it is for people.

    l’m looking forward to actually seeing your system- I think I last saw it in its early stages.

    Cheers
    Sarah

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