This was a clear, entertaining and informative presentation by Darren Gibbons.

1.    Blow up the old intranet

2.    Turn users into authors – the intranet becomes self-healing and there is no distortion.  Employees feel trusted and empowered.  There is no excessive burden on a person or team to maintain the content

3.    Email-free Wednesdays – forces people to use other tools to communicate.

4.    Add signals – ways to notify users that something has occurred

5.    Provide scaffolding – it is easier to edit information than to create information so use tools that have low barriers to people getting involved. Examples include: tools and links, people, how to, news, projects.

6.    Hold a barn raising – war rooms to create and find the content that really matters and to get it on the intranet

7.    Make them use it once – (I’ve got no notes on the context of this step)

8.    Lead by example

9.    Expose the social context – navigating by people

10.  Get the intranet into the flow of how people work.

The background material for the presentation is here.

 

 

No related posts

Tags: KM world 2008; gibbons; intranet, web 2.0

This entry was posted on Saturday, October 11th, 2008 at 3:35 pm and is filed under Information Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.