This month Computerworld profiles four organisations that are successfully using wikis to manage a range of tasks including technical training and project management. It is helpful to see some successful models emerging and also to hear where organisations feel this approach is not serving them (see the comments).
We’re using a wiki successfully to hold, manage and build our methodology around a particular piece of work that we do. This is giving us massive leverage in terms of how quickly (and cost-effectively) we can deliver this service to our customer. It also has the effect of our virtual brains parallel processing and the output being recorded. Thus it is combining, in one place, technical insights, business analysis insights, recordkeeping insights and strategic insights with all searchable in a variety of different ways that can combine each of these usefully.
A key to success has been that the wiki is essentially where the work happens – that is, people aren’t doing something and then recording it separately in some unrelated system. Instead the thinking, consulting and reviewing is all happening in the one place.
Hat tip: Bill Ives